+$4.99 for quality warranty for extra 90 days
Attention: This virtual product can not be sold separately and will be excluded from shipping cost calculation. Any more questions please feel free to contact us.
Enjoy Return/Exchange Policy for 180 days.
Before you enter the checkout page, we hope you can pay attention to the following information. When you fill in the delivery information, please be sure to fill in the detailed address in the form of the post code, specific house number, street/ apartment, state/city, province, and country. In order to avoid unpredictable situations when we deliver your doll, thank you for your understanding!
✉ About Fast Delivery
⭐ Currently, we have only set up local warehouses in the USA, which means that some selected products with sufficient inventory can be shipped to the United States within 3-7 days.
⭐ In the future, we will successively set up local warehouses in CAN, UK, AUS, and Europe countries. We sincerely hope that the baby you purchase can safely arrive home at a clip.
How to Identify Products That Support Fast Delivery
Determine which material of this product supports fast delivery by paying attention to the subtitle description of the product.
If you have any questions, please consult our customer service email:firstname.lastname@example.org
Click here for quick scanning about fast delivery: https://www.rsgdolls.com/collections/fast-delivery?st=
1. List of Shipping Countries / Regions
2. Shipment Processing Time
All orders are processed within 1-3 business days.
Q: How will I know my order has shipped?
A: We make your reborn doll after you ordered to make sure every detail. The painting time takes normally 1-3 business days. Then we will ship it. Once it has shipped, we will send you an email. Sorry for the long wait, but your doll will worth the waiting. The shipping time is usually about 7-12 business days. The delivery company is usually FedEx, Yun Express, or DHL, you could track the number when your baby doll has arrived in your country.
3. Shipping Rates and Delivery Estimates
*One Week Local Delivery is only available for selected items of our shop because it depends on the actual inventory stock of our products based on USA Local Warehouses. Or you could directly check our Fast Delivery page👈 Hope you could understand some of the products are selling very fast. ACT NOW to get your baby doll from Rsgdolls® as soon as possible! More Infos you could contact us via our customer service email:email@example.com. We are glad to help you with Rsgdolls® Promise!
4.CHANGE OF ADDRESS
You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.
5.ABOUT FULL SILICONE BABIES
Attention: The actual weight of the full silicone baby dolls is more approximate to that of the real baby, thus the freight cost will rise within a reasonable range.The actual freight will be charged according to the price and weight of the full silicone baby you purchase, sorry for any inconvenience caused.
Once the order is placed, our system will send you an email with the order details.
Click here to track your order, please enter Tracking Number in the input box and click Track.
The online update of logistics information may be delayed for 1-3 days, please wait patiently.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
To ensure that our customers and courier partners are kept safe:
- Our warehouses are following all stipulated safety and hygiene guidelines
- Our couriers wear masks and use disinfectants
- We don't require a signature for delivery - delivery to the address you have ordered is considered good
We ask you to do your part too by:
- Wearing a mask when you receive goods
- Sanitising your goods when you've received them
8. CONTACT US
Did the above information not answer your question? Click here to contact us.
What payment methods are accepted?
We accept PayPal or credit card payments.
Pay with PayPal
When you place an order through Paypal, you will be redirected to the PayPal payment page, and you can confirm the payment by logging in using your PayPal username and password.
Pay with Credit Card
Even if you do not have a PayPal account, you can still checkout. To do this, click "Pay with debit/credit card" and you will be redirected to a secure page where you can enter credit card information or complete the payment securely via PayPal.
Note: Your order will be shipped to your PayPal address. Make sure you have selected or entered the correct shipping address.
Pay with Credit Card
Enter Your Shipping Address.
Choose "Credit Card" as Your Payment Method.
Enter Your Info as It Appears on Your Credit Card.
Enter the Billing Address for Your Credit Card.
Verify Your Information.
We(Rsgdolls®) hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
90 Days Guarantee
Thank you for shopping on Rsgdolls®.
Online purchases made through Rsgdolls® are returnable within 90 days from the delivered date.
Return shipping fees are at the customer's own expense.
All return items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
You can easily process a return, replacement, or exchange for a refund within 90 days of delivery. Return shipping at your own cost and the item must be in its original condition and packaging to be accepted.
1.The original shipping fee is non-refundable.
2.Cancellation of an order before it has been dispatched is subject to a 15% cancellation charge.
3.Cancellation is not supported after an order has been placed.
To start a return request, you can contact our Customer Support team at firstname.lastname@example.org.
Step 1: Please email our customer service representatives at email@example.com to request the return.
Step 2: After receiving your email with the return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Step 3: You will receive a refund within one week after we receive your package. We'll email you once processing your refund.
We accept order cancellation before the product is shipped or produced. If the order is confirmed canceled, you will get full refund. We process the refund action within 7 days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after the refund has been accepted: 7 days.
The following is the situation where the refund will be made:
Replacement: 90 days from the date of delivery, in a new state, no obvious wear. If the return is not covered by our warranty against manufacturing defects, and the return is not caused by our defect, the buyer may pay for the return.
If for any reason you are not satisfied with the order you received, please contact us.
Please note: refunds only apply to brand new products and does not apply to:
4.Color and material decomposition due to exposure to sunlight
5.Changes after release
6.Products in contact with water will not accept returns/exchanges.
7.Daaged item/low quality
For the fastest resolution, please attach a photo to show the poor quality or damaged area of the product. The best image is on a flat surface where labels and errors can be clearly seen.
We will use this information to help you complete your order and avoid future errors.